This document explains how WM996 collects, stores, uses, and protects your personal information as a member of Malaysia's trusted online casino platform. Your privacy is our priority — not just a slogan, but a genuine commitment we uphold every day.
The WM996 Privacy Policy is more than a legal document — it is a commitment to every Malaysian member who trusts us with their information.
All personal and financial information you submit to WM996 is protected with 256-bit SSL encryption — the same security technology used by leading Malaysian banking institutions such as Maybank and CIMB. No third party can intercept or read your data while it is in transit.
WM996 never sells, rents, or trades members' personal information to any third party for marketing or commercial purposes. This is an absolute policy that has remained unchanged since wm996 was established, and it will not change in the future.
WM996 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the guidelines issued by the Department of Personal Data Protection. All data collection and processing activities are carried out in compliance with applicable local legal requirements.
As a WM996 member, you have the right to access, correct, update, and request the deletion of your personal data at any time. You may also withdraw consent for any consent-based data processing by contacting our team.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to member data is restricted to WM996 staff who require it for operational purposes only, with all access logged and monitored.
In the event of any security incident involving WM996 member data, we are committed to notifying affected members within the timeframe required by law, and to taking immediate remedial action to protect your interests.
This Privacy Policy ("Policy") describes the data protection practices of WM996 ("we", "the Company", "the platform") in relation to personal information collected from members and visitors of the wm996 platform at wm996.best. By using the WM996 platform, you consent to the collection and use of your personal information as described in this Policy.
Quick Summary: WM996 collects only the information that is necessary, uses it solely for purposes you have agreed to, protects it with industry-leading technology, and never sells it to anyone. You always remain in control of your own data.
This Privacy Policy applies to all personal information collected by WM996 across all channels, including the wm996.best website, iOS and Android mobile apps, email and live chat communications, and any other interaction between you and WM996.
WM996 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We acknowledge our responsibilities as a data controller under the PDPA and are committed to ensuring that all processing of members' personal data is carried out lawfully, fairly, and transparently.
"Personal Information" in the context of this Policy refers to any information that can identify you directly or indirectly, including your name, phone number, email address, identification number, financial details, and platform usage data.
WM996 collects the following categories of information depending on how you interact with the platform:
Account Registration Information:
Identity Verification (KYC) Information:
Financial & Transaction Information:
Platform Usage Data:
WM996 does not directly collect credit or debit card numbers. All payments are processed through certified third-party payment gateways — Touch 'n Go, DuitNow, FPX, and others — each operating under their own PCI-DSS security standards.
WM996 uses your personal information only for the following purposes, all of which are lawful under Malaysia's PDPA:
WM996 never uses your data for purposes not stated in this Policy without first obtaining your consent through a clear notification and appropriate consent mechanism.
WM996 does not sell, rent, or trade your personal information to any third party. However, we may share data in the following limited circumstances:
Every third party that receives data from WM996 is required to sign a data processing agreement ensuring they meet the same or higher data protection standards that we uphold.
WM996 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use:
You can manage your cookie preferences through your web browser. Disabling essential cookies may affect the functionality of the WM996 platform. Analytics and preference cookies can be turned off without impacting your basic access.
WM996 invests seriously in security infrastructure to protect members' personal data. The security measures we have in place include:
While we take every reasonable precaution, no system can guarantee absolute 100% security. You also play an important role by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.
WM996 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to meet applicable legal requirements:
Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Under Malaysia's PDPA and WM996's Privacy Policy, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the WM996 privacy team via email at support@wm996.best or through live chat on the platform. We will address your request within 30 business days.
Some of the rights above may be limited in circumstances where WM996 is legally required to retain certain data — for example, financial transaction records for AML compliance purposes. In such cases, we will explain the reason for the limitation to you.
The WM996 platform is for users aged 18 and above only. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that a minor's personal information has been collected without our knowledge through identity fraud or any other means, we will take immediate action to delete that information and close the associated account. Any winnings obtained through an account registered by an underage individual will be forfeited in full.
Parents or guardians who discover that their child has registered a WM996 account are required to contact us immediately at support@wm996.best so that appropriate action can be taken without delay.
WM996 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. Members will be notified of any material changes via an in-platform notice or email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page. The date of the most recent update is shown at the top of this document. It is your responsibility to review this page periodically.
For any enquiries, concerns, or requests relating to your data privacy, please contact us via:
This Privacy Policy is valid in Bahasa Melayu and is governed under Malaysian law. In the event of any conflict between another language version (if available) and this Bahasa Melayu version, the Bahasa Melayu version shall prevail.
| Subject | WM996 Practices | Status |
|---|---|---|
| Sale of data to third parties | Never done | Never |
| Data encryption in transit | SSL/TLS 256-bit | Active |
| Malaysia PDPA Compliance | Fully compliant | Active |
| Retention period for financial records | 7 years (legal requirement) | Mandatory |
| KYC data retention period | 5 years from account closure | Mandatory |
| Right to access personal data | Can be requested by members | Available |
| Right to Data Deletion | Subject to legal requirements | Restricted |
| Collection of children's data | Not permitted under any circumstances | Prohibited |
| Unauthorised marketing | Not Permitted | Prohibited |
| Data breach notification | For the period required by law | Committed |
As a WM996 member, you have full control over your personal data — and that's not just a statement; it's a right you can exercise at any time.
Request a copy of all personal data WM996 holds about you at any time.
Easily correct any inaccurate or incomplete information in your account.
Request the deletion of your data under certain circumstances permitted by law.
Object to the processing of your data for marketing purposes at any time.
Withdraw your consent for consent-based processing at any time.
Lodge a complaint with the Department of Personal Data Protection Malaysia if your rights have been violated.
The technologies and standards we employ to keep your personal data safe and protected at all times.
All of the security technologies above are implemented in layers — working together to form a comprehensive data protection system for every wm996 member.
When you register an account on any online casino platform, you are entrusting it with something extremely valuable — your personal information. Your name, phone number, ID details, and financial data. At WM996, we do not take this trust lightly. That is why we invest seriously in data protection infrastructure and take the time to clearly explain to every Malaysian member how their data is handled.
For many players, the "Privacy Policy" section of any website can feel like a long, tedious legal document. We understand that. This is where WM996 takes a different approach — we write our policy in plain, accessible language with practical explanations, so every member knows exactly what happens to their information.
One thing that often raises questions among new wm996 members is the KYC (Know Your Customer) process — where you are asked to submit a photo of your MyKad and proof of your payment method before large withdrawals are processed. We understand this may feel like an inconvenient step, especially when you have just won and want to withdraw your funds right away.
In reality, the KYC process is a protective mechanism for you, not for us. Consider what could happen if someone obtained your account password and attempted to withdraw funds without your knowledge. Without KYC, that withdrawal might succeed. With KYC, only the individual whose verified identity matches the account information can make large withdrawals. This is an additional layer of protection that ensures your winnings reach your hands and no one else's.
One thing to be absolutely clear about: WM996 never stores your credit or debit card number in our systems. All financial transactions — whether via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX — are processed directly through third-party payment gateways certified to their own PCI-DSS security standards. What WM996 retains are transaction records only (amount, date, method) — never your full card or bank account details.
This means that even in the highly unlikely event of a security incident on WM996's systems, your financial card details would not be compromised — because they were never stored in our system to begin with.
The word "cookies" often gets a bad reaction, but the truth is that most cookies used by WM996 are there for your own benefit. Essential cookies mean you do not have to log in again every time you open a new tab. Preference cookies save your language and display settings. Security cookies help us detect if someone is attempting to access your account from an unfamiliar location or device — and block that attempt before it succeeds.
The analytics cookies we use collect only aggregated, non-identifiable data — we can see how many people visited the football games page today, but we have no way of knowing who specifically visited or how long you personally spent there. This data is used solely to help us improve the platform.
Many wm996 members are unaware that they have a legal right to access all data we hold about them. Under Malaysia's PDPA, you may contact us to request a complete copy of your personal information in a readable format. We will fulfil this request within 30 business days at no charge.
If you find that any of your information is inaccurate — for example, your name is misspelt or an old phone number is still on file — you have the right to request a correction and we are obliged to update it within a reasonable time. These rights are not merely on paper — they are real rights protected under Malaysian law, and WM996 takes this responsibility seriously.
One thing that will never change at WM996, regardless of how the platform grows or how large we become — we will never sell our members' personal data. Not to marketing companies, not to advertisers, not to anyone. Your data belongs to you, and the trust you place in WM996 is something we guard with the utmost care. If you have any questions or concerns about your data privacy at WM996, don't hesitate to reach out — we're here to listen and help.
Your data is protected, your games are fair, your winnings are secure. Sign up free in under 2 minutes and explore 500+ of Malaysia's best casino games — deposit via Touch 'n Go, DuitNow, or GrabPay.
WM996 protects the privacy of every user. Your personal information is used solely for account verification and payment processing — it is never sold or shared with third parties without your consent. All data is secured with 256-bit SSL encryption. You are currently reading our full Privacy Policy.
WM996 is committed to the wellbeing of every member — self-control tools are built into the platform to help you play responsibly.
Set daily, weekly, or monthly deposit limits in your account settings to stay in healthy financial control.
Enable alerts to stay aware of how much time you spend in each gaming session on the WM996 platform each day.
The option to suspend access to your account for 6 months, 1 year, or permanently if you feel the need for a complete break.
All WM996 services are strictly for users aged 18 and above. Age verification is required before the first withdrawal.
Answers to the most frequently asked questions about privacy and personal data protection for WM996 members.